Terms and Conditions

Terms & Conditions

This section sets out the Terms and Conditions by which First Class Coders Ltd. agrees to provide products and services to you and your child/​children.

Please read our terms and conditions carefully as these are designed to ensure we provide a successful and enjoyable learning environment.

When you book or purchase any product or service from us, you are signifying your agreement to these Terms and Conditions.

The latest version can always be found on our website. It is your responsibility to familiarise yourself with them before you book or purchase any product or service from us. We reserve the right to modify, cancel or append to these Terms and Conditions and upon doing so shall provide you with a notification that there has been a change.

The current Terms and Conditions always appear on our Website. On renewal of Sessions or purchase of any First Class Coders product or service, the most recent Terms and Conditions shall apply.

Workshops/​Classes The following provisions shall apply in relation to Workshops/​Classes in-person and online only.

Trial sessions Where appropriate, we will offer your child one Trial Session in a Class of their choice. This is providing: a) There is availability in the Class; b) Your child has not previously attended any other Trial Session, Session or Experience with us. c) You must provide us with such contact, identification and health details as are requested by us so that we can assume responsibility for your child during the Session. d) Once your child has attended a Free or Paid Trial Session in whole or in part, additional Trial Session can only be arranged at our discretion.

Booking Sessions Details of First Class Coders schedule can be found on our Website (www.firstclasscoders.co.uk).

It is your responsibility to make yourself aware of these.

The cost of booked sessions and valid methods of payment are given on our Website.

If full payment is not received 48 hours before a request to book 1:1 private appointment, we reserve the right to suspend all Untaken Sessions and pursue payment for the full amount agreed at the time of booking. The cost of Experiences and valid methods of payment are given on the First Class Coders/ Eventbrite/ websites. The full cost of the Experience minus any agreed discounts must be paid at the time of booking the Experience.

Payment If full payment is not received before the class, we reserve the right to cancel the booking. We discourage payment by cash wherever possible, and Customers should book via one of our approved booking partners; Eventbrite, In person SumUp Card Reader or where relevant by bank transfer, if invoiced directly.

Our system generates regular payment reminders to allow the timely settlement of invoices by their due date.

If any payments which are due under these Terms and Conditions are not made by their respective due date, interest shall accrue on the full amount outstanding at a rate of 8% above the base lending rate of the Bank of England from time to time, from the due date until the date of actual payment.

Behaviour

Children are expected to behave in a responsible and courteous manner, to attend lessons on-time, regularly and to complete pre-work or homework between lessons.

Poor attendance, failure to practise, disruptive or anti-social behaviour and/or any damage to First Class Coders equipment by either the pupil, their parent/carer or organisation, may result in services being withdrawn and full reimbursement for repair/replacement of the equipment.

First Class Coders Ltd equipment or property means any equipment under the ownership, possession or control of First Class Coders Ltd or that is made available to you, a child or to which an organisation has access for in connection with our Activities.

Any paid or outstanding fees would be retained or remain payable. No credits will be given in such circumstances.

Discounts Limited discounts are available in certain circumstances. Only one discount can be used against the cost of Booked Sessions at any time. All discounts must be claimed at the time of booking. No retrospective discounts or refunds will be offered.

Merchandise All Merchandise must be paid for at the time of purchase. Refunds will only be offered for unused merchandise in a saleable condition and where the packaging is intact. Merchandise proven to be faulty will be replaced if returned within seven days of purchase.

Renewal We will send you a Feedback request on or after your child’s first session and after the completion of a term. If you would like to continue after your trial, you will be asked to commit to one term of lessons. You will automatically be sent an invoice for the next term, but are not obliged to re-enrol Please note that if payment for further sessions is not received, no further sessions will be booked and your child will be automatically withdrawn from the Class.

Further attendance will require rebooking which is subject to availability.

Changes & Cancellations All deposits and bookings, however paid, are non-refundable.

Missed Sessions Sessions missed for any reason are non-refundable and may not be added on to the end of the Booked Sessions or rescheduled. In extenuating circumstances, please contact your class teacher who may offer you a makeup class at their own discretion.

COVID ADDITIONAL TERMS AND CONDITIONS (SPECIAL CIRCUMSTANCES)

1. If the WHOLE CLASS has to be cancelled for any length of time due to a lockdown either countrywide or locally, we will switch the class to online sessions at the same date and time for the remaining classes.

2. If an INDIVIDUAL FROM A CLASS has to isolate under instruction from their school, they will be transferred to a combination of pre-corded home tutorials and online 1:1 private appointments to continue their learning until they can return to the class.

Content We reserve the right to alter, vary, omit or substitute any part or parts of any Workshop provided by us described in any promotional or other materials published by us or on our behalf. In the event of any change in any content as described above, we will have no liability to refund any part of any fee or deposit paid.

Waiting Lists If your child is on a Waiting List, this does not guarantee a place in a particular Session.

Vouchers In all cases: Vouchers entitle the owner to a discount off the face value of order as stated on the voucher. Vouchers may not be issued where there is an outstanding balance on the putative recipient’s account. There may be limitations on the classes you are entitled to use the voucher against. Please read the conditions on the voucher carefully. Vouchers are not transferable and have no cash value. Vouchers cannot be used retrospectively. Vouchers must be used before the expiry date displayed on them. Vouchers can only be applied to one order (i.e. cannot be split between several small orders). No ​“change” shall be issued if the order value is smaller than the Voucher value. Vouchers are issued and accepted at our discretion. The Vouchers scheme may be terminated by us at any time.

General Disclaimer For the avoidance of doubt, all our products and services are provided on an ​“as is” basis and save as expressly stated herein without representations, conditions, warranties or other terms of any kind, either express or implied, including, but not limited to, child development, non-infringement or title but excluding the implied warranties of satisfactory quality and fitness for a particular purpose.

Cancellations & Venue Changes We reserve the right to cancel any Workshop, Experience, or other service at any time up to and including the date the activity starts. Should this occur we will endeavour to give you at least seven day’s notice and will attempt to offer you a viable alternative or will offer you a refund of any fee paid. Occasionally it is necessary to temporarily change the venue of our Workshops, Experiences or any other activity. Where this occurs we will endeavour to ensure that the alternative venue is no more than five miles from the usual location. If the distance is greater than five miles and, as a result, your child is unable to attend, subject to application in writing by you, we will credit You/ your Account with the amount you paid for the Missed Session.

Health & Injuries We accept children on the assumption that they are in good health and it is your responsibility to alert us to any medical condition or history suffered by your child.

It is your responsibility to ensure that your child has the appropriate health equipment such asthma pumps, epi pens etc. We do not accept responsibility for loss or damage arising from errors or omissions on the Registration Form whether completed by you or by another person in charge of your child at the time of completion. We do not accept liability for death or personal injury to any child attending First Class Coders or any activity related to First Class Coders whether organised by First Class Coders or otherwise save to the extent that such death or injury shall be caused by the negligence or default of any member of our staff or any other default on our part.

Personal Property We do not accept responsibility for any loss of, or damage to, personal property belonging to you or your child irrespective of whether such possessions might be used by you or the child for the purposes of any First Class Coders activity save to the extent that such loss or damage shall be caused by the negligence or default of any member of our staff or any other default on our part.

Other Losses We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, bereavement, strikes or other industrial action, terrorism, looting, public disorder, fire and riot. Without prejudice to the other terms of this agreement, in no event (including our own negligence) will we be liable for any: a) economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); b) loss of goodwill or reputation; c) any other special, indirect or consequential losses; or d) loss to third parties.

Limitations No provision of these Terms and Conditions shall operate or be construed to operate so as to exclude or restrict our liability under the provisions of any UK legislation in force from time to time which is not capable of being excluded or restricted. Save as otherwise required by UK legislation, our total liability for any loss, damages, costs or expenses shall not exceed an amount equal to the invoice value for the services provided.

Third Parties A person who is not party to these Terms and Conditions or any agreement or document incorporating these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

Use of personal information First Class Coders Ltd. is registered under the Data Protection Act 1998 to process and store data relating to living individuals. We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes. From time to time, photographs, film, video or audio recordings may be made during First Class Coders activities for publicity, promotional or broadcast purposes. Please inform us before any such event if you do not wish you or your child to appear or be identified in any such material. Full details of our use of your data and our full privacy policy can be found on our Website.

General These Terms and Conditions and any documents referred to herein constitute the entire agreement between you and us in connection with your booking, purchase or use of our products and services superseding any prior agreements between you and us. You agree that you have entered into these Terms and Conditions without reliance on any representation, warranty or undertaking by us which is not set out expressly in these Terms and Conditions. We shall not be under any liability for any failure to perform any of our obligation under these Terms and Conditions if we are prevented from or delayed in so doing due to any circumstances beyond our reasonable control, provided that if the event in question continues for a continuous period in excess of 60 days, you shall be entitled to give notice in writing to us to terminate the contract.

Contact We may contact you by post, telephone, email, text or Whatsapp. Notification sent to you by post will be deemed received by you within two working days. Any other notification will be deemed received by you within one working day. It is your responsibility to ensure that we have current contact details for you and all adults authorised to pick up your child. You must also keep us notified of any changes in the health or other relevant circumstances of you or your child. We may accept any instructions which are given to us regarding a child from anyone who is nominated as an authorised adult on the Registration Form for that child. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision and that other provisions remain in full force and effect. Our Liability The information contained on this Site is for information purposes only and does not constitute advice. You should check any information on the Site and use your own judgment before doing or not doing anything on the basis of what you see. First Class Coders Ltd gives no warranties of any kind in relation to the Site or its contents. First Class Coders Ltd. is not liable for physical or digital harm experienced by a child or adult as a result of using our website or emails, or third party apps and services recommended by us.

Third Party Apps, Websites, Services First Class Coders contains links to Third Party Apps, Websites or Services which are not under the control of First Class Coders Ltd. First Class Coders Ltd is not responsible for the content, privacy policies or security of these Third Party Apps, Websites or Services. You hereby agree that First Class Coders Ltd shall not be responsible or liable for any damage or loss caused by use of any Third Party Apps, Websites or Services. First Class Coders Ltd does not run display advertising on any area of the Site.

Service Level Agreement If the First Class Coders site is down we will work hard and do everything in our power to restore the site as soon as possible.

Jurisdiction and Applicable Law The Terms and Conditions outlined are governed by English law. The English courts shall have exclusive jurisdiction over any dispute relating to these Terms and Conditions.

Revised 13th March 2023